The Paradox of Experience: Why Veteran Drivers Struggle with the SERU Assessment
For many seasoned private hire drivers, the prospect of taking the Safety, Equality, and Regulatory Understanding (SERU) assessment feels like an unnecessary hurdle. With years of experience behind the wheel, a spotless safety record, and an intuitive understanding of how to manage difficult passengers, many veteran drivers walk into the test center confident that their daily work proves their...
